• Field Service Technician (San Jose, CA)

    Job Location US-CA-San Jose
    Posted Date 1 week ago(10/10/2019 3:10 PM)
    RTL Retail
  • Position Profile

    Advantage Solutions, a representative agency for MasterBrand Cabinets, has an immediate opening for a cabinetry Field Service Tech in California. This position will provide delivery inspections, showroom support and warranty service for Thomasville Cabinetry sold at The Home Depot. Field Service Tech will inspect cabinet orders delivered to customers and order any replacements needed. Will update and manage store displays and in-store marketing materials. Additionally, the Service Tech will be responsible to inspect and order any warranty replacements as needed.


    Serviced areas will include the Bay Area and surrounding areas.


    Job Duties

    • Ensure customers have a delightful service experience
    • Inspect all cabinets delivered to customers home and order replacements for any damaged product prior to installation
    • Ensure that all in-home deliveries include:
    • Complete inspection of all cabinets
    • Setting of storage expectations
    • Ordering of necessary replacements
    • Email updates to the store after inspection completed noting applicable reorders
    • Cabinet door and drawer adjustments or swap outs where needed
    • Adjustments of internal cabinetry items – pullouts, roll trays, wastebaskets, etc.
    • Assist with updating and managing store displays and marketing materials
    • Assistance with warranty claim resolution
    • Other assigned duties


    The ideal candidate has:

    • Strong communications skills
    • Strong problem-solving skills
    • Strong attention to detail
    • Strong customer service Skills
    • Strong project managements skills – can communicate needs and offer suggestions for resolution with key players
    • The ability to remain calm and help to calm others during difficulty circumstances related to their construction project
    • Strong organization skills and the ability to complete work thoroughly within a given appointment time
    • The ability to read tape measure and measure space for design/construction (walls, obstacles, plumbing, etc.)
    • Basic Carpentry Skills:
    • Replacement of cabinetry doors/drawer fronts
    • Adjustment of cabinetry doors/drawer fronts
    • Knowledge of all working area of a kitchen or bath project
    • Experience with semi-custom/modular cabinet installation
    • Works well independently and in a collaborative setting
    • Proficiency with Microsoft Office Suite – Outlook, OneDrive (or Cloud)
    • Proficiency using iPad/iPhone
    • Experience in kitchen and bath cabinets and/or custom millwork installation
    • Knowledge of 2020 design program – experience a plus!


    About MasterBrand Cabinets

    Imagine a short commute to a company driven by a higher purpose.  Where people are as important as our products, and the quality of life fuels the quality of ideas.  Our culture is built around giving everyone the opportunity to contribute both their ideas and hard work.   You will have the opportunity to grow, learn, and make a difference in the company and your community, and be recognized and rewarded for it.   We build employee opportunity, purpose, and reward into everything we do.


    Join our family of prominent brands across North America where we take ideas, build solutions, and fulfill dreams of a comfortable, inviting home.     


    In order to be considered for employment, you must complete an Application for Employment in its entirety.  Only applications that are fully completed shall be considered by MasterBrand Cabinets.


    MasterBrand Cabinets, Inc., is an Equal Opportunity Employer and provides a Drug-Free Workplace.  All qualified candidates will receive consideration for employment without regard to their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran status.


    Opportunity. Purpose. Reward.


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